Microsoft West Outage Impacting FieldEdge Services

Incident Report for FieldEdge

Resolved

FieldEdge has received confirmation from Microsoft that all service disruptions have been resolved. We have verified that all FieldEdge and partner impacted services are operating normally. If you are still experiencing issues with any FieldEdge service, please reach out to FieldEdge support to report the issue.

Thank you,
The FieldEdge Team

Posted Jul 23, 2026 - 17:42 EDT

Investigating

FieldEdge is investigating service disruptions that are tied to an Microsoft Azure West Region network issue. Several FieldEdge integrations and services are intermittently impacted by this Microsoft issue. Services that could be impacted include:

- Trane Leads
- Twilio (phone and messaging)
- Online Booking
- Leads Panel loading
- Proposal Pro Integration
- Docusign
- PDF Generation

We will continue to investigate the disruption and navigate these Microsoft impacts.

Posted Jul 23, 2026 - 12:53 EDT

This incident affected: Site (Site West).