Resolved -
Email sending and delivery acceptance have returned to historical norms, and we have received no additional reports of new issues. While individual recipients may still experience spam filtering based on their email provider or domain settings, we are no longer seeing indications of a broader delivery issue. This incident is now considered resolved, if you have any questions please contact our Support Team.
Sep 29, 12:35 EDT
Update -
Email sending and delivery acceptance remain stable and have returned to historical norms, with no additional reports of new issues. Some recipients may still encounter spam filtering for Microsoft Exchange users, but that is continuing to return to normal. We are working with SendGrid to address any known issues with specific email domains and will continue to do so with any additional reports.
Sep 28, 12:04 EDT
Monitoring -
We continue to see positive results from the improvements implemented with SendGrid, with reported email delivery issues decreasing significantly. Email sending and delivery acceptance remain stable, and the vast majority of messages are reaching their intended destinations successfully. Some recipients may still encounter spam filtering by certain email providers as delivery metrics continue to improve. We are actively working on additional enhancements to accelerate this process and will share further updates as they become available.
Sep 21, 09:44 EDT
Update -
We continue to work with SendGrid on email delivery improvements and have seen a decrease in reported issues. Emails are successfully leaving FieldEdge and being accepted by SendGrid, though some recipients may still experience delays or filtering by third-party security providers. We are implementing additional improvements and will provide updates as more information becomes available.
Sep 10, 16:31 EDT
Identified -
We have identified the main root cause impacting outbound email delivery and are actively working with our email delivery provider, SendGrid, to implement corrective measures. As mitigation efforts have progressed, we have observed a decrease in reported delivery issues. Our investigation confirms that emails are successfully leaving the FieldEdge platform and being accepted by SendGrid. However, some messages continue to experience delays or blocking by certain third-party email security providers. We remain engaged with our delivery partners and vendors to fully resolve the issue and restore normal delivery performance for all recipients. We will continue to provide updates as additional information becomes available.
Sep 9, 14:26 EDT
Investigating -
We are aware of an issue impacting the delivery of some outbound emails. Initial investigation indicates that messages are successfully leaving the FieldEdge platform and our email provider (Sendgrid) but may be blocked or delayed by third-party email security providers for certain recipients. We are actively engaged with our delivery partners and vendors to resolve the issue as quickly as possible. We will share additional updates as they become available.
Sep 4, 17:04 EDT
